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Course Description
Key Features
- Employment Communication Skills.
- Interpersonal Relationships.
- Basic Grammars.
- Teambuilding & Workplace Etiquette.
Course Content
Module 1
- Introduction
- What are soft skills
- Need for soft skills
- What is personality
- Types of personality
- Personality development
- Elements of personality development
- SWOT analysis
- Goal setting
- Creativity
- Human values
- Introduction
- Meaning Purpose of communication
- Process of communication
- Key elements of communication
- Characteristics of effective communication
- Tools of communication
- Verbal communication
- Listening skills
- Speaking skills
- Non-verbal communication
- Dealing with conflict
- Barriers to communication
- Overcoming barriers
- Introduction
- Importance of interpersonal relationship skills
- Types of interpersonal relationships
- Uses of interpersonal relationship skills
- Factors affecting interpersonal relationships
- How to accommodate different styles
- Consequences of interpersonal relationships
- Tenses
- Prepositions
- Pronunciation
- Letter Writing
Module 2
- Introduction
- Importance of human relations
- What is a team
- Understanding behavior
- Comfort zones
- Stepping stones to assertiveness
- Getting to win/win
- Assertiveness building blocks
- Characteristics of high-performance teams
- Self-questionnaire
- Introduction
- Meaning of leadership
- Importance of leadership
- Leadership relationship
- Approaches to leadership
- Task, team and individual functions
- Styles of leadership
- Introduction
- How do you manage time?
- Introduction
- Process
- Examples of presentation language
- Introduction
- What is Stress
- Recognizing Stress
- Acknowledging Stress
- Approaches to leadership
- Acknowledging stress
- Tackling the problem
Module 3
- Introduction
- Core thinking skills
- Categories of thinking
- Introduction
- Need for problem solving
- Skills for problem solving
- Process of problem solving
- Stages of problem solving
- Methods of problem solving
- Introduction
- Features
- Scope
- Purpose
- Types
- Process
- Introduction
- Writing CV (curriculum vitae) Interview
- Introduction
- Behavior at work
- Personal etiquette
- Using office utilities and resources Travel etiquette
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